To apply for the following positions: Please visit the "Jobs" tab on the Duke HR website at https://hr.duke.edu/careers/apply. The requisition numbers are provided in parentheses below. Also send an email to firstname.lastname@example.org with your resume, cover letter and salary history attached. All jobs posted are located in Durham, North Carolina, unless otherwise indicated.
February 17, 2017
Academic Assistant, Level 08, (401224574)
Faculty Support. The Academic Assistant provides administrative support of a complex and confidential nature for a group of faculty members with their teaching and research activities. This position provides administrative support of a complex and confidential nature for a group of faculty members with their teaching and research activities. Instructional support includes teaching in the Daytime, Cross Continent, Global Executive and Weekend Executive MBA programs, GATE (Global Academic Travel Experience), the Master of Management Studies (MMS) program, the Master of Quantitative Management (MQM) and the PhD program. Fuqua faculty members travel frequently for global programs, conduct research, host research seminars, and train and mentor PhD students. The staff assistant should be comfortable working both independently and as an integral part of a team in a fast paced environment. This position reports to the Coordinator, Faculty Support Staff. The Academic Assistant should be comfortable working both independently and as an integral part of a team in a fast paced environment. Undergraduate degree along with three years of related administrative experience is strongly preferred. Successful candidates will be comfortable working in a highly computerized environment including proficiency with Microsoft Office suite, Adobe Acrobat, internet research and database management. Working knowledge of SAP preferred for this position. Proficiency in business communication, both written and oral along with high level writing and editing skills are required. Excellent interpersonal skills, organizational skills and impeccable attention to detail and follow-through are essential to success in this position. Ability to multi-task and prioritize activities according to importance and urgency, requiring flexibility to adapt to changes driven by faculty or student needs is required. (PAID ON THE BIWEEKLY PAYROLL)
Service Desk Analyst, Band C, (401224430)
IT, Technical Support Center. The Service Desk Analyst is the critical first contact for information technology needs for end users at the Fuqua School of Business. This position requires excellent communication and technology skills in order to effectively answer and solve first level technical questions, triage and route as needed and monitor until resolved. The Service Desk Analyst will dispatch for immediate technical support to Fuqua’s classrooms and seminar rooms. In addition this position will be responsible for maintenance and repair of printers and computers in the MBA Computing Space and all other duties as assigned. The Service Desk Analyst is expected to gain mastery of Fuqua specific applications and technologies. The ideal candidate will be able to configure, deploy, and maintain Windows workstations; identify, install, configure, and upgrade software; identify, install, configure, and upgrade hardware; utilize ServiceNow ticketing application; demonstrate strong customer service background; create/manage Active Directory computer and user accounts; troubleshoot network connectivity issues relating to wired/wireless connectivity, VPN connectivity, and network printing. We are seeking applicants with current professional certification in Microsoft operating systems and/or applications; current A+ and/or Network+ certification; strong customer service background; working knowledge of the Mac operating system; ability to maintain a professional bearing in sometimes difficult circumstances; familiarity with Microsoft Office suite, web browsers and email clients, anti-virus and anti-spyware tools. Bachelor’s degree with one year experience in IT or customer service field is preferred or the equivalent combination of training, certifications and/or experience. (PAID ON THE MONTHLY PAYROLL)
Digital Marketing Producer, (401206302)
Marketing. The Digital Marketing Producer will collaborate with a team of highly-skilled marketers and website developers/designers to support marketing projects for Duke University’s Fuqua School of Business. The ideal candidate will have experience in marketing, writing, and web project management. As a member of the Global Marketing team, this position performs a critical role in managing the planning, development, execution, QA, and maintenance of digital media, including complex websites, landing pages, email campaigns, and advertising that create positive online user experiences and result in conversions. This role reports to the Director of Digital Strategy & Development. Bachelor’s degree required. PMP is a plus. At least 3 years of web and interactive-specific project management experience is required with increasing levels of complexity and autonomy. Must demonstrate a basic knowledge of HTML, WordPress, CMSs, and SEO. Familiarity with SEM, and Drupal (our CMS) is a plus. The successful candidate will be extremely detail-oriented and organized with an uncompromising focus on quality and accuracy. Experience deploying websites and marketing campaigns is required. Must show success working at the intersection of technology and marketing and translating between the two functions. Applicants must demonstrate the ability to work in a customer/user/external/market oriented position. Must be a completer/finisher. Must be able to build and manage complex processes. Exceptional interpersonal skills and initiative are required. Strong writing skills with significant marketing experience are required. Experience building cross-functional relationships and achieving results through influence and communication rather than direct authority. Ability to work autonomously and within teams on multiple projects simultaneously. (PAID ON THE MONTHLY PAYROLL)
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, national origin, genetic information, veteran status, or disability.