Susan Nolan is Corporate Senior VP / Human Resources for Fifth Third Bank where she is one of the 300 member leadership team which manages 22,000 employees. She is Chief Human Resources Officer for the bank in Georgia and is a member of the leadership team reporting to the Georgia President. This team develops and implements the strategy to achieve the ambitious growth goals in Georgia. In addition Susan is a member of corporate wide teams focused on leadership development and employee engagement.
Susan has a unique combination of strategy, management, operations, customer service and human resources experience with Fortune 500 companies.
Prior to joining Fifth Third, she was VP / Human Resources with SunTrust Bank at their headquarters. There she was a strategic partner with corporate senior executives/ business unit heads and their leadership teams. In that role she served as a both a strategy consultant - organizational design, business definition, modeling, business processes - and human resources business partner - talent management, succession planning, career pathing for high potential executives. One retention initiative she led resulted in a 20 point reduction in turnover (from 55% to 35%) in one year in the bank's six call centers.
During her long career with Delta Air Lines, she served in a variety of management, operations, customer service and human resources roles. In one of those roles she managed 13 direct reports responsible for 3,000 employees. In another role Susan was responsible for company-wide communications for the customer service technology project that set the stage for airport kiosks worldwide. On 9/11/2001, as a member of the leadership team of Air Logistics she and her fellow executives spearheaded a crisis management effort, leading front line employees to clear out a mammoth warehouse of thousands of pounds of freight in an hour. Immediately prior to joining SunTrust, Susan was Delta's Corporate Manager of Talent Management, responsible for aligning all corporate talent management programs, strategies and deliverables to business strategy with oversight for 60,000 employees.
Susan is a graduate of North Georgia University with a B.S. in Marketing. She graduated from the Fuqua School's Advanced Management Program in 2008. She has her SPHR certification [Senior Professional in Human Resources] from the Society for Human Resource Management.
Susan resides in Atlanta, GA with her husband, Harry, also a graduate of Duke where he was an Angier B. Duke Scholar. He is head of a management consulting firm he founded in 1982. Also a big Duke basketball fan! Susan and Harry created the Duke Chapel Nolan Endowment which supports domestic Christian mission projects of Duke students.