The Fuqua
School of Business
Duke University
1 Towerview Drive
Durham, NC 27708-0125
p. 919.660.2915
f. 919.660.7970
Contact Us
The following individuals have volunteered to support and advise the school as members of the Alumni Council for the 2009-2010 year. Led by Andrew May '87, Chair, and Karen Grund '90, Vice Chair, the council meets twice each year.
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Rickabaugh, Yvonne P.
Class of '89
St. Jude Medical Inc., Technical Business and Education Consultant
Yvonne Rickabaugh’s current focus is on strategic marketing and sales of medical technology. She founded Capricorn Consulting, LLC, a firm that currently assists high tech medical companies with marketing, sales and business growth issues. At this time, Rickabaugh is also employed by St. Jude Medical Corporation as a Technical Business and Education Consultant. St. Jude manufactures and sells pacemakers and implantable defibrillators (ICDs). In 1989, she joined Guidant Corporation (Boston Scientific) and worked in a variety of positions. She has also spent several years assisting physicians with pacemaker and ICD implantation surgery, FDA clinical trials and patient management. Prior to attending Fuqua, Rickabaugh served as an officer in the U.S. Air Force. Her first assignment was to the Air Force Institute of Technology in Dayton, Ohio where she received her BS in Aeronautical Engineering. Captain Rickabaugh also served as a combat information systems officer as well as a research project manager at NASA- Ames and at Arnold Engineering Development Center, TN. Rickabaugh received a BS in Chemistry from Pennsylvania State University. She currently lives in Winston Salem, NC with her husband and two teenage sons. Rickabaugh is an active real estate investor and maintains a NC real estate license. Rickabaugh currently serves on the Duke Heart Board. She also started the Fuqua Alumni Club of the Triad.
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Roberts, Gloria
Class of '00
Fedex, Vice President, Service Experience
Gloria J. Roberts is Staff Vice President of service experience leadership at FedEx Corporation, a $30B global transportation service provider. She joined FedEx Corporation in 2004 where she is working to improve the service and customer experience by leveraging multiple feedback channels, process improvement, and performance measurement. In her prior positions at GE, she held a broad variety of positions with increasing responsibility, including customer management, six-sigma quality, business development, acquisition integration and general management. As well as The Duke MBA, she holds a JD from the University of Pennsylvania. Roberts is a Brooks Museum Trustee and on the board of Friends for Life Corporation. She is a life member of Delta Sigma Theta Sorority, Inc, a member of the American Society for Quality Inc, and is a Certified Quality Leader. Roberts recently received a 2007, FedEx Corporate Five Star award for development of a service quality index which internally measures critical experience touch points that drive FedEx customer loyalty. In July 2007 she was named to the National Black MBA Magazine’s 2007 list of Top 50 under 50.
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Ross, Lyle
Class of '08
Goldman Sachs & Company, Associate
A 2008 graduate of the Daytime MBA program, Lyle works as an Associate for Goldman, Sachs & Company in the Private Wealth Management Division. A Durham native and lifelong Duke athletics fan, Lyle graduated from Washington & Lee University in 1999 with a BA in English. Prior to business school Lyle worked as an analyst for a boutique investor relations firm in San Francisco and as a fundraising officer in the Development Office at Stanford University. At Fuqua, Lyle served as a student representative to the Board of Visitors, an Executive Fellow, Alumni Relations Fellow, Admissions Ambassador, and as a cabinet member for the Social Impact Club. Lyle and his wife, Lizzie, live in San Francisco, CA.
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