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Duke Health Sector Management Second Annual Medical Innovations and Strategies Conference 2010 Podcast Preview Series

An Interview with Jeff Miller

Listen to the Interview:

Read the Transcript:


Jeff Miller
Vice President and Healthcare Lead at Capgemini U.S. LLC

Aaron B. Joslow
Duke Health Sector Management MBA Program


Aaron Joslow

Hello, everyone. The Duke Health Sector Management Program is on the cutting edge of new wireless and healthcare technology. Its upcoming conference on consumer healthcare and wireless technologies is bringing together the best minds in business, education and information systems to discuss one of the most pressing concerns in public policy.

Joining us to preview the conference is Jeff Miller, healthcare lead at Capgemini US LLC and one of the event's featured speakers. Welcome, Jeff.

My first question to you is: what makes wireless technology a compelling issue to the health management community?

Jeff Miller

Well, when you consider that both the workers and the patients in the healthcare community are people more at movement than at rest, wireless technology allows us to begin to adapt solutions that meet the needs of these communities versus trying to constrain individuals' activities around information devices that are fixed.

So, for example, physicians do their work in multiple settings and inherently move from setting to setting and need their information utilities and access to information to be available to them both in different settings and as they move between settings.

Likewise, you know the patients that we're concerned about in the broader sense are in, and found in multiple facilities. And, in the case of many chronic disease management programs, we want to monitor these patients as they move through their normal course of daily activities.

Aaron Joslow

Okay. And can you give a specific example of how wireless technology is used in the marketplace today?

Jeff Miller

Yeah, I'll give two quick examples both one for the physician and one for the patient.

On the physician side, the simplest thing is to think about the use of intelligent phones. So, whether it be an iPhone or a Blackberry or some similar type of device, there are examples from around the world where physicians are using these technologies to gain access to not only static information like patient records and lab results but actually being able to access real time data.

For example, in Seoul, Korea, there's a program where cardiologists can see real time cardiac rhythms on their cell phones. In the patient domain, we've seen activity, most notably in Sweden, to begin to monitor patients on--in this case, congestive heart failure patients--as they move through their daily activities with the focus of capturing information, and using wireless networks to return that to a system that allows for a better monitoring and intervention when these patients need assistance.

Aaron Joslow

What do you think is the biggest misperception or blind spot people have when joining this conversation?

Jeff Miller

Well, I think that, you know, when people think about wireless technologies, generally they bring too many singular mindset of data.

I think that, you know, the uniqueness of wireless is that it allows it to address a multiplicity of problems, not just the movement of the person accessing the data, but potentially the movement of the source of the data.

So, as you begin to think about wireless technologies, and begin to think about the evolving consumerism movement, clearly it generates new opportunities for us to rethink the way that we may deliver healthcare services.

Aaron Joslow

What's one thing you are really looking forward to sharing with participants of the upcoming Duke conference?

Jeff Miller

Well, I think that the upcoming conference is going to provide a very unique view to participants in that the speaker panel and the audience represent a diverse set of members of the healthcare community.

Very frequently, we get singular representation where we bring the clinical people together or we bring the information technology people together. This conference provides the opportunity for payers, providers, medical device manufacturers, information technology companies and government officials to work together on a common stage, share information experiences and look for a better path forward.

Aaron Joslow

Terrific. And I guess a more explicit follow-up to that is the question: what makes the Duke Health Sector Management Consumer and Healthcare Wireless Technologies Conference so appealing?

Jeff Miller

I think it's the level of the participation that you see and the ability for people to interact with each other. This is not a conference where you simply go to sit in the audience but, rather, the structure of the conference and the nature of the participants is one where it promotes networking and a strong degree of interaction.

Aaron Joslow

Thank you so much, Jeff, for that insight..

This concludes our podcast preview of the Duke Health Sector Management Program's conference. To register or learn more, please visit us online. Thank you for listening, and we hope to see you September 15th on the Duke Campus at the Second Annual Medical Innovation and Strategies Conference on Consumer Healthcare and Wireless Technologies.

Upcoming conferences

Previous conferences

  • Delivering on the Value Proposition for Connectivity and Health IT – April 23, 2009

This conference focused on connectivity and industry strategies for health information technology in response to related provisions in the American Recovery and Reinvestment Act of 2009 (ARRA). Discussions helped raise the awareness and the need for a clinical informatics management program. Participants included informaticists, healthcare providers, vendors, payers, policymakers, and educators. Among the companies represented were IBM Healthcare and Life Sciences, McKesson, Perot Systems, and Siemens Medical Solutions.

  • Medical Innovation and Strategies Conference, Wireless and Consumer Healthcare – September 23, 2009

This meeting focused on identifying and discussing fundamental drivers of connectivity in healthcare IT and ways the Fuqua community can participate in the development and implementation of wireless and consumer healthcare. Participants included healthcare providers, members of the medical device industry, innovators in wireless healthcare, and venture/investment professionals and students of Fuqua’s Health Sector Management program. Among the companies represented were IBM Healthcare and Life Sciences, Microsoft Corporation, General Electric/NBC Universal, and Medtronic.

For more information, please contact:

Ana Quinn
Associate Director, Business Development
Health Sector Management
Phone: 919‐660‐7900