2009 Conference Theme: Leading in Times of Uncertainty
Conference Program
Conference Sponsors
2009 Conference Speakers

 

IIieva I. Ageenko
Senior Vice President, eCommerce Channel Executive, Bank of America

John Seely Brown
Advisor to the Provost, University of Southern California and Independent Co-Chairman Deloitte Center for the Edge

Michael Capps
President, EPIC Games, Inc.

Sandy Carter
Vice President, Software Group Channels, IBM Corporation

Brian L. Derksen
Deputy Chief Executive Officer, Deloitte LLP

Tammy Johns
Senior Vice President, Global Workforce Strategy, Manpower, Inc.

Abigail P. Johnson
Vice Chairman, FMR LLC
President, Fidelity Personal and Workplace Investing

Mike "Coach K" Krzyzewski
Head Basketball Coach, Duke Men's Basketball and Executive-in-Residence, Fuqua/Coach K Center on Leadership & Ethics (COLE)

Howard Lerman
Chairman and Chief Executive Officer, Yext

James F. McCaffrey
Executive Vice President, Operations & Strategy
Chief Strategy Officer, Turner Broadcasting System, Inc.

Thomas A. Rizk
Chairman and Chief Executive Officer, MediTract

Bob Seelert
Chairman, Saatchi & Saatchi

Blair Sheppard
Dean, The Fuqua School of Business

Shannon Wallis
Global Director of Leadership Development, Microsoft

Jim Whitehurst
President and Chief Executive Officer, Red Hat


IIieva Ageenko

Senior Vice President, eCommerce Channel Executive, Bank of America

Dr. Ilieva I. Ageenko is a visionary executive with a unique talent for using technology innovation and strategic thinking. She has a 27-year career that spans across academia, economic research, customer analytics, and financial services.

As senior vice president at top Fortune 500: Bank of America and Wachovia, Ilieva has provided the strategic direction for emerging technologies across the internet, digital media, and mobile services. In 2006, Ilieva led the launch of the next generation of mobile banking services in the U.S.

Dr. Ageenko holds a Master's degree with Highest Honors in Economic Cybernetics and a PhD in Artificial Intelligence. She was Adjunct Professor at the University of North Carolina Charlotte and has numerous publications. Dr. Ageenko is on the board of directors of non-profit organizations and the author of the book "Connecting My Dots: A Woman's Leadership Guide for Multidimensional Success".

 

John Seely Brown

Advisor to the Provost, University of Southern California and Independent Co-Chairman Deloitte Center for the Edge

John Seely Brown is a visiting scholar and advisor to the Provost at University of Southern California (USC) and the Independent Co-Chairman of the Deloitte Center for the Edge. Prior to that he was the Chief Scientist of Xerox Corporation and the director of its Palo Alto Research Center (PARC)—a position he held for nearly two decades. While head of PARC, Brown expanded the role of corporate research to include such topics as organizational learning, knowledge management, complex adaptive systems, and nano/mems technologies. He was a cofounder of the Institute for Research on Learning (IRL). His personal research interests include the management of radical innovation, digital youth culture, digital media, and new forms of communication and learning. John, or as he is often called—JSB— is a member of the American Academy of Arts and Sciences, the National Academy of Education, a Fellow of the American Association for Artificial Intelligence and of AAAS and a Trustee of the MacArthur Foundation. He serves on numerous public boards (Amazon, Corning, and Varian Medical Systems) and private boards of directors. He has published over 100 papers in scientific journals and was awarded the Harvard Business Review's 1991 McKinsey Award for his article, "Research that Reinvents the Corporation" and again in 2002 for his article “Your Next IT Strategy.” In 2004 he was inducted in the Industry Hall of Fame. With Paul Duguid he co-authored the acclaimed book The Social Life of Information (HBS Press, 2000) that has been translated into 9 languages with a second addition in April 2002, and with John Hagel he co-authored the book The Only Sustainable Edge which is about new forms of collaborative innovation. He is currently working on two new books – The New Culture of Learning with Professor Doug Thomas at USC and The Big Shift: From Pull to Push with John Hagel.

He is an avid reader, traveler and motorcyclist. Part scientist, part artist and part strategist, JSB's views are unique and distinguished by a broad view of the human contexts in which technologies operate and a healthy skepticism about whether or not change always represents genuine progress.

 

 

Michael Capps

President, EPIC Games, Inc.

Dr. Michael Capps is the president of Epic Games, makers of the mega-hit "Unreal" and "Gears of War" game franchises and the award-winning Unreal Engine 3 game technology.  Prior to entering the game industry, Michael served as a professor at the Naval Postgraduate School in Monterey, Calif., where he specialized in defense and entertainment collaboration, virtual reality and computer graphics.  For his work in these areas, he was one of 50 graphics pioneers interviewed for the Association for Computing Machinery (ACM) SIGGRAPH documentary, "The Story of Computer Graphics."

He serves on the boards of the Academy of Interactive Arts and Sciences (AIAS) and the Entertainment Software Association (ESA), and is also an advisory board member of the Game Developers Conference (GDC).

A departmental honoree in mathematics and creative writing, Capps graduated summa cum laude from University of North Carolina at Chapel Hill. He holds master's degrees in computer science and electrical engineering from UNC-Chapel Hill and MIT, and a doctorate in computer science from the Naval Postgraduate School.

Sandy Carter

Vice President, Software Group Channels, IBM Corporation

Sandy Carter is Vice President, Software Group Channels, 1 of 3 major growth engines for the Software Group business. Before joining IBM, Sandy was VP, SOA, BPM and WebSphere Strategy, Channels and Marketing, where she grew business to 70% market share for SOA.

Carter is the bestselling author of “The New Language of Business: SOA & Web 2.0”, which won the Platinum MarCom Award in 2008, and “The New Language of Marketing 2.0: Social Media”, which won the Silver Marketing Sherpa award in 2009. She is on the board of the Forrester CMO Council, WITI (Women in Technology International) Executive Advisory Council, and the Corporate Board of the International Child Art Foundation. In 2005 and 2008 Sandy was AIT United Nations Member of the Year award for helping developing countries in the area of technology. Fast Company named Ms. Carter one of the most influential women in technology. Everything Channels CRN magazine named Ms. Carter as one of the most powerful 100 women in channels.

Carter holds a patent for developing a methodology and tool to help customers create a technology deployment path in automation of their IT processes.

 

 

Brian L. Derksen

Deputy Chief Executive Officer, Deloitte LLP

Brian L. Derksen serves as deputy chief executive officer. He previously served as the national managing partner of the Deloitte US firms' Strategic Client Services practice and additionally held the role of national managing partner of the Financial Advisory Services practice. Brian is currently a member of the Global Board of Directors of Deloitte Touche Tohmatsu and served on the firm's US Board of Directors for six years, holding the position of vice chairman of the US Board.

In client service, Brian is an advisory partner on some of the firm's largest clients, including AT&T, Baker Hughes Incorporated, Spectra Energy Corporation, and Texas Pacific Group.

As a leader in Deloitte's community involvement efforts, he serves on the Board of Directors for the United States Chamber of Commerce, is a member of the Fuqua School of Business Board of Visitors, and is engaged in the activities of the Council on Foreign Relations through its corporate program. Brian has previously served on several not-for-profit boards including the American Red Cross.

In 1978, Brian earned his MBA at Duke University's Fuqua School of Business and received a Bachelor of Science from the University of Saskatchewan (Canada) in 1976. He joined Deloitte & Touche in 1978.

 

Tammy Johns

Senior Vice President, Global Workforce Strategy, Manpower, Inc.

Tammy Johns is Senior Vice President of Global Workforce Strategy for Manpower Inc. In her role, Tammy leads the Manpower group of companies in anticipating and navigating the trends in the changing world of work and creating innovative services and solutions that help our clients win in the marketplace.

As Manpower's resident futurist, Tammy develops new ways of thinking and approaching workforce strategies that embrace and takes advantage of the changing world of work. Her key areas of focus includes developing strategic partnerships that accelerate the execution of the Company's business strategy, collaborating with thought leaders on key world of work issues and advancing Manpower's social media and virtual work strategy.

Tammy's extensive Human Capital experience spans Global Sales Management; Operational Management and Recruitment Management. Tammy holds an MBA from The Richard Ivey Business School and a Canadian Certified Human Resource Professional designation.

Abigail P. Johnson

Vice Chairman, FMR LLC
President, Fidelity Personal and Workplace Investing

Abby Johnson is vice chairman and director of FMR LLC, the holding company for the businesses of Fidelity Investments, one of the world's largest providers of financial services, the largest mutual fund company in the United States and the No. 1 provider of workplace retirement savings plans. As president of Fidelity's Personal and Workplace Investing business, Ms. Johnson oversees more than 16,000 employees who help more than 19 million customers save and invest through individual retail accounts and workplace savings plans. She also is a member of the Fidelity Executive Committee and chairman of the Fixed-Income/Asset Allocation Board of Trustees.

Ms. Johnson holds a bachelor of arts degree in art history from Hobart and William Smith Colleges and an MBA from Harvard Business School. She is a member of the Corporation of the Massachusetts Institute of Technology.

 

Mike "Coach K" Krzyzewski

Head Basketball Coach, Duke Men's Basketball and Executive-in-Residence, Fuqua/Coach K Center on Leadership & Ethics (COLE)

Mike Krzyzewski (Coach K) is Head Coach of Duke University 's Men's Basketball Team, a COLE Executive-in-Residence at The Fuqua School of Business and the Head Coach of the 2008 Olympic gold medal Basketball Team. He is widely recognized for his leadership - leading Duke to three national championships and ten NCAA Final Four appearances. He has been named the National Coach of the Year twelve times in eight different seasons. Author of two New York Times best sellers, "Leading with the Heart" and "Beyond Basketball - Coach K's Keywords to Success" (Warner Books), he is a frequent motivational speaker for numerous Fortune 500 companies. He is also host of the successful XM Satellite Radio show, Basketball and Beyond.

Howard Lerman

Chairman and Chief Executive Officer, Yext

Howard serves as Chairman and CEO of Yext. In 2006, Howard founded Yext, a local search and advertising company which is building the next Yellow Pages. With over 20,000 advertisers, revolutionary technology, and vast consumer reach, Yext is currently experiencing explosive growth. Howard is an expert interactive advertising and technology entrepreneur who has helped lead 4 successful companies: Justatip.com, Intwine, Datran Media, and most recently and currently Yext. As a sophomore in college, Howard founded Justatip.com, an entertainment Web site acquired in 2001. Shortly thereafter, Howard founded technology consulting company Intwine, growing it to over 30 software consultants. Intwine was sold to Datran Media, where Howard served as COO and drove the company's tremendous growth, culminating in $60 million investment from VantagePoint.

Howard holds a B.A. from Duke University.

James F. McCaffery

Executive Vice President, Operations & Strategy and Chief Strategy Officer, Turner Broadcasting System, Inc.

Jim McCaffrey is executive vice president, operations & strategy and chief strategy officer for Turner Broadcasting System, Inc. (TBS, Inc.).  In this capacity, he leads a team of senior executives responsible for managing Turner Strategic Planning, New Products, Corporate Development, Network Operations, Turner Studios and Technology Development, and the CNN Systems, Technology and Engineering units.  As lead strategist for Turner, he is charged with the assessment of long-term risks and opportunities, and the development of all strategic initiatives across the company's domestic and international entertainment, news and sports portfolio.  McCaffrey works closely with parent company Time Warner Inc. on matters involving Turner Broadcasting. 

McCaffrey joined TBS, Inc. in 1995 from the O&W Group, a worldwide consulting and systems development company specializing in providing technological and operations solutions to large corporate clients.  Earlier in his career, he held positions in new product development at Beatrice Companies, and in brand management at Cadbury-Schweppes.         

McCaffrey is the board chairman for 21 st Century Leaders and serves on the board of trustees of the Atlanta Botanical Gardens and The Upper Chattahoochee Riverkeeper, and sits on the leadership board of the Duke University Center on Leadership & Ethics.        

 

 

Thomas A. Rizk

Chairman and Chief Executive Officer, MediTract

Thomas Rizk is the chairman and Chief executive officer of MediTract. Prior to joining the company, Mr. Rizk was chief executive officer and a director of Mack-Cali Realty Corporation (NYSE: CLI), a Real Estate Investment Trust (REIT) based in Cranford, New Jersey. In his tenure, Mr. Rizk built Cali into a leading super-regional REIT where he led the company through its highly successful initial public offering in 1994. He was responsible for establishing Cali's position as one of the fastest-growing publicly traded REITs in the U.S. At the time of his retirement in April of 1999, Mack-Cali had a total capitalization of more than $3 billion. Prior to joining Mack-Cali, Mr. Rizk was vice president and general counsel at Dubnoff & Koch, a New Jersey-based real estate development firm. As a practicing attorney, Mr. Rizk specialized in mergers and acquisitions, real estate and corporate law. Mr. Rizk also spent a number of years in the cable television industry, conducting mergers and acquisitions work during a period of transition and deregulation.

Mr. Rizk received his B.A. degree in business administration from Rutgers University, his J.D. degree from Rutgers University School of Law, and his L.L.M. in taxation from the New York University School of Law.

Bob Seelert

Worldwide Chairman, Saatchi & Saatchi

Bob Seelert is Chairman of Saatchi & Saatchi, one of the world's leading creative ideas companies. His new book Start with the Answer is a back-to-basics primer for aspiring leaders – in business, in government and in education. With two Harvard degrees and a 40 – year career as a caption of industry, Seelert has amassed a reputation as a turnaround expert, reviving the fortunes of businesses and brands in the USA and internationally in three different industries as a CEO.

 

Blair Sheppard

Dean, The Fuqua School of Business

Blair Sheppard is dean of Duke University 's Fuqua School of Business and chair and founder of Duke Corporate Education (Duke CE).

He has extensive experience working as a researcher, consultant, and teacher in the areas of leadership, corporate strategy, negotiation, organizational relationships, and organization design. Sheppard has written over fifty books and articles on these topics. He has been a consultant to over a hundred companies and governments including ABB, BAE, the Canadian Government, Deutsche Bank, Eli Lilly and Company, Ernst & Young, GlaxoSmithKline, IBM, Johnson & Johnson, LaFarge, Merrill Lynch, Morgan Stanley, Norfolk Southern, PricewaterhouseCoopers, Siemens, Toronto Dominion Bank, Verizon, and Wachovia.

Sheppard earned a BA and MA from the University of Western Ontario and his PhD in social and organizational psychology from the University of Illinois at Urbana/Champaign.

Shannon Wallis

Global Director of Leadership Development, Microsoft

Shannon Wallis is the Global Director of Leadership Development and responsible for the development of top-tier talent for Microsoft's Sales Marketing and Services Group, a 45,000 employee organization. She is an executive coach, consultant and teacher with more than 20 years of international work experience in leadership development and organizational change.

Prior to her current role, she consulted to and held management positions in Fortune 100 businesses as diverse as Coca-Cola and Universal Studios. She holds an MBA degree from Duke University and a BS in Human Development and Social Policy from Northwestern University in the United States.

 

Jim Whitehurst

President and Chief Executive Officer, Red Hat

Jim Whitehurst was named President and Chief Executive Officer of Red Hat in December 2007. Whitehurst joined Delta Air Lines in 2002, serving in various roles, most recently as Chief Operating Officer, responsible for Operations, Sales and Customer Service, Network and Revenue Management, Marketing and Corporate Strategy. Prior to Delta, Whitehurst served as Vice President and Director of The Boston Consulting Group (BCG) and held various leadership roles in their Chicago, Hong Kong, Shanghai and Atlanta offices.

Whitehurst graduated from Rice University with a bachelor's degree in Computer Science and Economics. He also attended Friedrich-Alexander University in Erlangen, Germany, holds a general course degree from the London School of Economics and an MBA from Harvard Business School.

 

2009 Conference Theme: Leading in Times of Uncertainty

Weathering the ups and downs of the current global financial crisis is critical to any organization's survival and the ability to lead through traditional and new challenges is key. To explore the leadership implications of these uncertain times, Duke University 's Fuqua/Coach K Center on Leadership & Ethics (COLE) invites you attend the 8th Annual Fuqua School of Business & Coach K Leadership Conference, October 19-21, 2009.  

The 2009 Conference will explore key perspectives and provide a leadership toolkit that participants need to lead effectively in today's uncertain times.

Conference topics include:

  • Competing as a 21st Century business among 20th Century giants: the necessity of a new organizational structure
  • Leading through organized chaos: staying true to your mission while adapting for change and uncertainty
  • Cultivating a culture of right and left-brained thinkers: building a united workforce of creative and technical employees
  • Leading the creative enterprise: generating progressive ideas and utilizing innovative technologies
  • Leading the next generation of workers and customers: leveraging the power of social media and social networks
  • Learning from the financial crisis: setting your organization up for long-term success

 

Monday, October 19, 2009
5:30 PM - 7:45 PM

 

The Fuqua School of Business (Kirby Reading Room)

 

Welcome Reception and Keynote Session

 

Welcome by Sim Sitkin, Professor of Management and Faculty Director, Fuqua/Coach K Center on Leadership & Ethics (COLE) and Mike “Coach K” Krzyzewski, Head Coach, Duke Men's Basketball and Executive-in-Residence, Fuqua/Coach K Center on Leadership & Ethics (COLE)
 

 

Keynote Address

 

How to Lead in Tough Times
Bob Seelert, Chairman, Saatchi & Saatchi

 

Introduced by Wendy Kuran, Associate Dean for Centers, The Fuqua School of Business, Duke University

 

Tuesday, October 20, 2009
8:00 AM - 9:00 AM

 

The Fuqua School of Business (Kirby Reading Room)
Registration and Breakfast

9:00 AM - 9:15 AM

 

Geneen Auditorium
The Fuqua School of Business
Opening Session

 

Blair Sheppard, Dean, The Fuqua School of Business
9:15 AM - 10:15 AM Geneen Auditorium Leading through the Financial Crisis

 

Brian L. Derksen, Deputy Chief Executive Officer, Deloitte LLP
Abigail P. Johnson,
President, Fidelity Personal and Workplace Investing Business Unit & Vice Chairman, FMR  

Moderated by Sim Sitkin, Professor of Management and Faculty Director, Fuqua/Coach K Center on Leadership & Ethics (COLE)
10:15 AM - 10:30 AM Break
10:30 AM - 11:30 AM Geneen Auditorium Leading Through Organized Chaos

 

Howard Lerman, Chief Executive Officer, Yext
Tom Rizk, Chairman and Chief Executive Officer, MediTract 
Shannon Wallis, Global Director of Leadership Programs, Microsoft
11:30 AM - 12:30 PM Geneen Auditorium Leading the Creative Enterprise

 

John Seely Brown, Advisor to the Provost, University of Southern California and Independent Co-Chairman Deloitte Center for the Edge
Michael Capps, President, EPIC Games, Inc.

 

Moderated by Aaron Chatterji, Assistant Professor, The Fuqua School of Business, Duke University
12:30 PM - 1:45 PM

 

 

The Fuqua School of Business (Kirby Reading Room)
Lunch
1:45 PM - 2:45 PM Break

 

3:00 PM - 6:00 PM

 

Cameron Indoor Stadium
Duke Men’s Basketball Practice Session

 

Led by Mike “Coach K” Krzyzewski
Head Basketball Coach, Duke Men’s Basketball and Executive-in-Residence, Fuqua/Coach K Center on Leadership & Ethics (COLE)
6:00 PM - 9:15 PM

 

Michael W. Krzyzewski Center for Academic & Athletic Excellence (Scharf Hall)
Gala Dinner and Keynote Session

Keynote Address

 

 

Mike “Coach K” Krzyzewski
Head Basketball Coach, Duke Men’s Basketball and Executive-in-Residence, Fuqua/Coach K Center on Leadership & Ethics (COLE)

 

Introduced by Blair Sheppard, Dean, The Fuqua School of Business
Wednesday, October 21, 2009
8:00 AM - 9:00 AM

 

The Fuqua School of Business (Kirby Reading Room)
Breakfast
9:00 AM - 10:00 AM

 

Geneen Auditorium
The Fuqua School of Business
Keynote Address

 

Competing as a 21st Century Enterprise among 20th Century Giants

 

Jim Whitehurst, President & Chief Executive Officer, Red Hat

 

Introduced by Jonathan N. Cummings, Associate Professor of Management, The Fuqua School of Business, Duke University
10:00 AM - 10:15 AM Break
10:15 AM - 11:30 AM

 

Geneen Auditorium
Leading the Next Generation of Workers and Customers – Leveraging the Social Network

 

IIieva Ageenko, Senior Vice President, eCommerce Channel Executive, Bank of America
Sandy Carter, Vice President, Software Group Channels, IBM Corporation
Tammy Johns, Senior Vice President, Global Workforce Strategy, Manpower, Inc.

 

Moderated by Tony O'Driscoll, Professor of the Practice, Fuqua School of Business, Duke Univerrsity
11:30 AM - 12:30 PM Geneen Auditorium Keynote Address

 

 

Leadership in a Technology Disrupted Organization

 

James F. McCaffrey, Executive Vice President, Operations & Strategy and Chief Strategy Officer, Turner Broadcasting System, Inc.

 

Introduced by Bill Boulding, J.B. Fuqua Professor of Business Administration and Deputy Dean, The Fuqua School of Business, Duke University
12:30 PM - 12:45 PM Geneen Auditorium Closing Summary Remarks

 

Sim Sitkin , Professor of Management and Faculty Director, Fuqua/Coach K Center on Leadership & Ethics (COLE)
12:45 PM - 1:30 PM

 

The Fuqua School of Business (Kirby Reading Room)
Lunch