The Offshoring Research Network (ORN) regularly collects data from both Corporate Clients and Service Providers that inform and are informed by managerial practice worldwide. The data has been tracked since 2004 and offers the only comprehensive insight into the worldwide demand for and supply of business services outsourced abroad.
Complimentary research reports are available to members and survey participants immediately following each study. Survey participants may also receive an individual report comparing their results to the aggregate sample or according to a peer industry. Research briefings and reports will also be posted online at a later phase.
Prior to 2012, the Offshoring Research Network (ORN) produced two key annual reports - the Global Corporate Client Survey Report and the Global Service Provider Survey Report. Since 2013, Duke ORN began releasing several focused surveys and reports each year to address critical issues and opportunities as they emerge while continuing to collect key data year over year.
All reports are provided below.
Corporate Client Survey Reports
Corporate Client Sourcing Organization Capabilities Survey Report, 2013
Organizational Flexibility: The Strategic Differentiator of Global Sourcing Effectiveness, Corporate Client Survey Report, 2011
Taking Offshoring to the Next Level, Corporate Client Survey Report, 2009
Offshoring Reaches the C-Suite, 2007–2008 ORN Survey Report
Next Generation Offshoring: The Globalization of Innovation, 2006 Survey Report
Duke University CIBER/Archstone Consulting, 2nd Bi-annual Offshore Survey Results, December 2005
Duke University CIBER/Archstone Consulting, 1st Bi-annual Offshore Survey Results March, 2005
The Corporate Client Surveys track the strategic drivers and risks of global sourcing, location choices, delivery models, performance outcomes, and the future plans of more than 2,000 companies. These surveys are particularly noteworthy because of the following:
- Respondents include companies that are already sourcing business services globally, those considering the practice, and those that have decided not to engage in global sourcing;
- Data is collected at multiple levels: firm level (firm demographics, global sourcing strategies and outcomes, business functions offshored, future plans); business process level (drivers and risks), implementation level (launch year and location choice of concrete global sourcing projects, task information, service delivery model, savings achieved);
- Global sourcing drivers and projects are captured across business processes, including IT; Software Development; Finance & Accounting; Call Centers; Human Resources; Legal Services; Procurement; Marketing & Sales; Engineering; Product Design; Research & Development; and Knowledge & Analytical Services (KPO);
- The surveys capture previous global sourcing projects (with a post-1990s emphasis), current implementations and future plans;
- Participating firms represent various industries, from financial services, manufacturing, software companies to technical and professional services;
- Participating firms include large (Forbes 2000), mid-size and small companies (fewer than 500 employees).
Service Provider Survey Reports
The ever-changing global service-provider industry, Key findings for 2010
Is the global outsourcing industry in for a no-holds-barred competition? 2009 ORN Service Provider Survey Report
Offshoring 2.0: Contracting Knowledge and Innovation to Expand Global Capabilities, 2007 Service Provider Survey Report
The Service Provider Surveys track service offerings, contract, and client relationships, as well as the future growth strategies and investments of more than 600 companies. The combination of the Service Provider Survey and the Global Corporate Client Survey offer the only comprehensive insight into the demand for and the supply of business services sourced around the globe.
- Participating firms include large, mid-size and small providers (<500 employees), and are from all main global sourcing destinations, e.g. India, China, Eastern Europe, as well as U.S.-based ones;
- Data is collected at two levels: firm level (firm demographics, services provided,
industries served, risks perceived, talent recruiting, future plans); and process level (location of provision of particular business processes, savings achieved, contract renewal rate);
To Obtain Reports:
Contact Stefanie McAdoo email@example.com.
Duke ORN publishes briefings following each financial services tri-annual meeting. These briefings are only distributed to founding member firms.
- 2011 Financial Services “Global Sourcing in the Financial Services Industry”
- 2011 Industry reports on Software and High Tech Industries
- “Financial Services Offshoring: Moving Toward Fewer Captives and Global Cost Competitiveness”, The Conference Board - Offshoring Research Network Executive Action Series, 2010
- “Offshoring in High Tech and Telecom”, March 2010
- “Offshoring in Retail and Consumer Goods”, February 2010
- “Offshoring in the Manufacturing Industry”, February 2010