Managing The Unexpected

Program Dates

May 06 - 09, 2012

Cost: $4,800

October 28 - 31, 2012

Cost: $4,800

Duke University's
Fuqua School of Business

100 Fuqua Drive
Box 90120
Durham, NC 27708-0120 USA

Tel +1.919.660.8011
Fax +1.919.660.7960

Related Information



Managing The Unexpected is a unique blend of academic research, practical knowledge, and improvisation techniques that creates a powerful learning experience. This program improves your overall management and leadership skills by training you to benefit from intuitive judgment, leverage available resources and act in the moment. Participants refine their abilities to respond to unanticipated challenges, promote innovation, and creative problem solving, build trust and teamwork, and foster better communication.

To learn more about Managing The Unexpected visit the Experience page.

 

Program Format

This program provides creative approaches to improving your general management and leadership skills while working within dynamic (and sometimes chaotic) business environments. In such settings, managers must rely on intuitive judgment, leverage available resources, and act decisively in the moment.

Duke faculty members explore applied management theory through group discussions and interactive sessions that blend traditional improvisation exercises with applied business simulations. Learn more about the improv exercises and their application to business. 

The program kicks off with an opening reception on Sunday night, and instruction occurs Monday - Wednesday.

Tentative program schedule:

Sunday Monday   Tuesday Wednesday  
  8 a.m. - Noon
Enhancing Creativity
8 a.m. - Noon
Decision Making
8 a.m. - Noon
Management in Dynamic Environments
  1 - 5 p.m.
Fostering Innovation
1 - 5 p.m.
Adaptive Strategy and Organizational Learning
 
  7 - 9 p.m.
Crisis Management
7 - 9 p.m.
Conflict Management
 
8 - 9 p.m.
Opening Reception
     


Learning Objectives

Jim Robinson"I have begun using the tools from the course, and I have found that "yes, and" technique totally defuses situations. It has been much easier to get folks to make changes to approaches with customers and to presentations and research proposals using this technique. My boss has noticed how much better people react to new ideas."

— Jim Robinson
Technical Services Manager, BASF Corporation

This program builds management and leadership skills by training you to thrive in dynamic environments, and maximize your individual, team, and organizational effectiveness. You will:

  • Identify and overcome barriers to your creativity
  • Build a highly effective and dynamic team
  • Manage more effectively during stress and crisis
  • Develop proven tools for making critical decisions
  • Foster a culture of innovation in your organization
  • Enhance your communication and presentation skills
  • Increase your comfort with change and ambiguity
  • Improve your ability to evaluate and consider risks

 

Learn more about refining your skills with Managing The Unexpected.

Who Should Attend?
This program is ideal for managers at all levels who must act quickly and decisively to unanticipated changes, professionals working to cultivate a culture of innovation, and business leaders faced with making critical decisions during stress or crisis.
Facilities

The front of the R. David Thomas Center building

Located at the heart of venerated Duke University, within the prestigious Fuqua School of Business, Duke's Executive Education program offer an invaluable, engaging, and one-of-a-kind learning experience you won't find anywhere else.

One of Fuqua's great assets is the R. David Thomas Executive Conference Center, a state-of-the-art, environmentally friendly residential facility that offers an unparalleled learning environment, extraordinary amenities, and all of the advantages offered by Research Triangle Park, which is just minutes away.