The Duke MBA
Daytime MBA
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Executive Education
Program Dates
Advanced Management
Duke Leadership Program
Dubai Duke Leadership Workshop
Managing The Unexpected
Customized Education
Contact Us
From The Dean
Joint Degree Programs
MMS: Foundations of Business
MMS: Finance
MM: Clinical Informatics
PhD Program
Program Dates
May 06 - 09, 2012
Cost: $4,800
October 28 - 31, 2012
Cost: $4,800
Duke University's
Fuqua School of Business
100 Fuqua Drive
Box 90120
Durham, NC 27708-0120 USA
Tel +1.919.660.8011
Fax +1.919.660.7960
Related Information
Managing The Unexpected is a unique blend of academic research, practical knowledge, and improvisation techniques that creates a powerful learning experience. This program improves your overall management and leadership skills by training you to benefit from intuitive judgment, leverage available resources and act in the moment. Participants refine their abilities to respond to unanticipated challenges, promote innovation, and creative problem solving, build trust and teamwork, and foster better communication.
To learn more about Managing The Unexpected visit the Experience page.
This program provides creative approaches to improving your general management and leadership skills while working within dynamic (and sometimes chaotic) business environments. In such settings, managers must rely on intuitive judgment, leverage available resources, and act decisively in the moment.
Duke faculty members explore applied management theory through group discussions and interactive sessions that blend traditional improvisation exercises with applied business simulations. Learn more about the improv exercises and their application to business.
The program kicks off with an opening reception on Sunday night, and instruction occurs Monday - Wednesday.
Tentative program schedule:
| Sunday | Monday | Tuesday | Wednesday |
| 8 a.m. - Noon Enhancing Creativity |
8 a.m. - Noon Decision Making |
8 a.m. - Noon Management in Dynamic Environments | |
| 1 - 5 p.m. Fostering Innovation |
1 - 5 p.m. Adaptive Strategy and Organizational Learning |
||
| 7 - 9 p.m. Crisis Management |
7 - 9 p.m. Conflict Management |
||
| 8 - 9 p.m. Opening Reception |
"I have begun using the tools from the course, and I have found that "yes, and" technique totally defuses situations. It has been much easier to get folks to make changes to approaches with customers and to presentations and research proposals using this technique. My boss has noticed how much better people react to new ideas."
— Jim Robinson
Technical Services Manager, BASF Corporation
This program builds management and leadership skills by training you to thrive in dynamic environments, and maximize your individual, team, and organizational effectiveness. You will:
- Identify and overcome barriers to your creativity
- Build a highly effective and dynamic team
- Manage more effectively during stress and crisis
- Develop proven tools for making critical decisions
- Foster a culture of innovation in your organization
- Enhance your communication and presentation skills
- Increase your comfort with change and ambiguity
- Improve your ability to evaluate and consider risks
Learn more about refining your skills with Managing The Unexpected.

Located at the heart of venerated Duke University, within the prestigious Fuqua School of Business, Duke's Executive Education program offer an invaluable, engaging, and one-of-a-kind learning experience you won't find anywhere else.
One of Fuqua's great assets is the R. David Thomas Executive Conference Center, a state-of-the-art, environmentally friendly residential facility that offers an unparalleled learning environment, extraordinary amenities, and all of the advantages offered by Research Triangle Park, which is just minutes away.

