John Callow's portrait image
“I love being able to tap into world-class professors and an esteemed peer group while I maintain a presence in my career and community. I’ve also been able to immediately apply techniques and concepts from the program to my job.”
Business Architect—Revenue Cycle
St. Luke’s Health System

MSQM: Health Analytics

Class of 2020
Health Care - IT

Prior Education:

Whitman College
English, 2011
Boise, Idaho

Why MSQM: Health Analytics

In my job I derive a lot of satisfaction from my ability to analyze issues and implement solutions. During my time as an electronic medical record expert and consultant, I’ve been able to guide organizations through tumultuous changes and solve some difficult problems. I chose this program in order to gain the skills and perspective to tackle larger, more complex issues with data-based techniques. Beyond the subject matter in the curriculum, I saw a great deal of value in the flexible, online format. The program provided the opportunity to get a top-tier education from a world-class university while I contribute to and enjoy my community in Idaho.

Before Fuqua

The objective of my current role is to improve system financial metrics and provide the most compassionate and effective patient financial experience for Idaho’s largest health system. I work on projects such as claims and statement automation and patient payment portal optimization. I also mentor junior analysts.

After Fuqua

I plan to stay in a similar line of work and focus on more challenging problems. I’d like to move to the advanced analytics team at my organization and design models that improve health care in Idaho.


Invest in team culture and bonds early in the program. Our team spent several evenings during orientation to establish a charter with associated expectations and norms. Some of our team meetings contain a healthy amount of informal discussion unrelated to specific assignments, and I found these investments enabled our team to function efficiently and in a supportive, fun manner.