Screen grab of Zoom CEO Eric Yuan
Mar 30, 2021

Eric Yuan says he wants his business to make the world better

Having gone from a self-described “product-guy” to the highly public CEO of a global company, Eric Yuan said he prefers to be behind the scenes rather than in the spotlight. But as the founder of Zoom, a video conferencing platform that became a household name during the COVID-19 pandemic, Yuan quickly became one of the world’s... read more “I didn’t understand the purpose of life only until later on,” Yuan said. “I realized the purpose of life is about pursuing happiness, and that sustainable happiness comes from making others happy…. When I make a decision I always think, will this make the friends around me better, make them happy?” Yuan said creating happiness is... read more Open, honest feedback from customers as well as colleagues is critical to improving a product and a business, Yuan said. To demonstrate its importance, Yuan said he leads by example, offering feedback to colleagues openly at leadership meetings and soliciting the same (see video clips above). “As long as you keep that open,... read more